Make a Payment

HOW DO I KNOW MY PAYMENT INFORMATION IS SAFE?

Security is Paramount at Quiz. The Quiz website has its own encryption software to ensure your information is always safe. The Quiz website is also secured by Verisign which means your information is always secured with 128 bit encryption. Verisign is the worlds leading Security Certificate provider. All payment partners are also secured with 128 bit encryption to further ensure that shopping at Quiz online is just as safe as shopping in one of our high street stores.

WHAT PAYMENT METHOD DO YOU ACCEPT?

We accept the following major credit and debit cards: Visa, Visa Electron, MasterCard, Maestro, Switch, Solo and American Express. You can also pay by using a Paypal account (please see Paypal's website for more details on a Paypal account) and Cash-Ticket.

WHAT IS CASH-TICKET?

Cash ticket is a straight forward and safe way to pay online. If you do not have a credit/debit card then this form of payment could be ideal. Simply purchase a cash ticket from one of over 21,000 shops in the UK that display the PayPoint symbol.
PLEASE NOTE: Buying a Cash-Ticket incurs a one-off activation fee of £2 regardless of how much credit you buy. Therefore you will pay £12 for a £10 Cash-Ticket and £22 for a £20 Cash-Ticket. For further information, please refer to the Cash-Ticket website.

To make things easier click here to print a document to take with you to the PayPoint shop.

CAN I SHOP ONLINE USING MY QUIZ STORECARD OR CREDIT/GIFT NOTES?

Unfortunately, we are unable to accept these as payment methods but we hope to bring you these payment services soon.

CAN I USE DIFFERENT CURRIENCIES TO MAKE A PAYMENT?

We accept the following currencies: Pound Sterling, Euros and USA Dollars.

WHEN IS THE PAYMENT TAKEN FROM MY CARD/ACCOUNT?

Payment is taken at the time of the transaction for credit card payments, Google checkout and Paypal.

WHY WILL MY CARD PAYMENT NOT GO THROUGH?

We do apologise as this can be quite frustrating and we are not always able to provide answers, as the card payment process involves our processing systems and the banks clearing systems. As best practise, we will encourage customers to ensure all information is entered correctly and exactly the way it appears on your statements/cards. If you still experience problems, try another payment card or payment method such as Paypal. You may also contact Customer Service on 0845 241 5551 to complete your order.

My Order

HOW DO I CHANGE OR CANCEL MY ORDER?

Changing or cancelling your order depends on the status of your order. If it has been despatched then you will have to return the item(s) once you have received them. However if the order has not been despatched, please visit the Contact US page and select the Amend or Cancel Order subject heading and provide all the required information. We cannot guarantee that your order will be changed but we will do our best. If your order cannot be changed we will notify you.

HAVE YOU DISPATCHED MY ORDER?

An email will be sent to you once your order has been dispatched. If you don’t receive your order in the designated delivery period, please contact Customer Service (contact us link) stating your order/invoice number and name. We will then look into this for you and get back to you with information regarding your order.

PART OF MY ORDER IS MISSING, WHAT SHOULD I DO?

Firstly, please check your invoice to ensure the item(s) are not arriving separately. If your invoice does state the item should be enclosed with your order, please email orders@quizclothing.co.uk, alternatively phone 0845 241 5551, stating your order number, name, product code/description, size and quantity of the item(s) that are missing.

We usually send the item out but if we are unable to we will contact you to exchange the item or refund the item not received.

THERE IS A MISTAKE WITH MY ORDER

We do apologise for any mistakes with your order. Please contact Customer Service, alternatively phone 0845 241 5551, stating your order/invoice number, name and the mistake with your order. We will then advise you of the next step.

Delivery Information

Important Message: Due to the current weather conditions, certain parts of the UK may experience delays in delivery. We are working with our delivery partners to ensure successful and on time deliveries, however please be patient if your area is experiencing bad weather.

CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email confirming this. The email will also have a tracking number relating to your order. You can enter this tracking number into the relevant delivering partners website, Home Delivery Network (HDNL), Interlink Express and Royal Mail.

CAN I HAVE MY ORDER DELIVERED TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?

Yes, you can have your order delivered to another address, such as work or a family/friend’s address. You can enter the shipping address at the checkout stage

CAN I HAVE MY ORDER LEFT IN A PLACE AS INSTRUCTED BY ME?

We can ask our delivering partners to leave your order in a place as instructed by you. Sometimes this is not always possible but we will do our best to fulfil your requirements. PLEASE NOTE: Orders left as instructed by you are at your own risk and we will not be liable to compensate orders that are damaged or lost.

I HAVE JUST PLACED MY ORDER AND IT'S OVER £50, BUT I HAVE STILL BEEN CHARGED FOR DELIVERY, WHY IS THAT?

Free delivery is only applied when the value of your order less the delivery charge is £50 or over. Free delivery orders are sent using our Standard delivery service, therefore if you have selected an alternative delivery option, your order will be despatched using the delivery service selected. Unfortunately, International orders do not qualify for Free delivery.

I PLACED MY ORDER USING A FREE DELIVERY CODE BUT I HAVE STILL BEEN CHARGED FOR DELIVERY, WHY IS THAT?

Please ensure the code being used is still active. If you have used the code and it has worked and you have selected another delivery option, unfortunately we are unable to refund the delivery charge back. Free Delivery promotions are not valid for International orders. PLEASE NOTE: Free delivery promotions are sent using our Standard delivery service.

ARE THERE ANY AREAS IN THE U.K THAT YOU DO NOT DELIVER TO?

We deliver to all of mainland U.K, including the Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. Unfortunately, we do not ship to PO Box addresses.

DO I GET CHARGED CUSTOM OR IMPORT CHARGES?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

We would advise that you find out what these charges may be before you place your order.

DO I NEED TO SIGN ON DELIVERY?

Most deliveries require a signature on receipt. If there in no one available for a signature the courier/delivery company will advise you to contact them for a suitable time for re-delivery or pickup of the order.

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Once you have reached the Shipping page you will be able to select either of the following delivery options:

COUNTRY	DELIVERY TYPE	DELIVERED IN	COST
UK	Standard	2-5 working days	£3.95
UK	Next Working Day* (If placed before 3pm)	Next Working Day* (If placed before 3pm)	£5.50
UK	Saturday Delivery** (If placed before Friday 3pm)	Saturday following the order date** (If placed before Friday 3pm)	£8.50
Ireland	Standard	2-5 working days	£10
Rest of EU	Standard	3-8 working days	£10
USA & Canada	Standard	4-10 working days	£15

* Delivered the next woking day as long as the order is placed before 3pm on that day. Orders placed after 3pm will be dispatched the next available working day. Orders placed after 3pm on a Friday will be dispatched on the following Monday. Next Day delivery is not available to certain postcodes. Please see below for further details.

** Delivered on the following Saturday as long as the order is placed before Friday 3pm. Orders placed after 3pm on a Friday, will be dispatched the next available working day. Saturday delivery is not available to certain postcodes. Please see below for further details.

A more detailed description of each service is available below.

Standard Delivery

A standard delivery will ensure you receive the goods within 2-5 working days. The cost will be £3.95 and a signature is required on receipt.

Please note that a Free delivery (promotion) order may not require a signature on receipt. Order tracking is also unavailable for Free delivery orders.

Next Day Service

The next day service will ensure you receive the goods between 8am and 5.30pm the next working day (Mon - Thurs) providing you place the order before 3pm. Orders placed after 3pm during Monday to Friday will be delivered within 2 working days. The cost of the next day service is £5.50 and a signature on receipt is always required.

Next Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 42, 44, 45, 51-56, BT, IM, JE, GY. These postcodes may take 2-3 working days for delivery.

Saturday Delivery Service

The Saturday delivery service will ensure you receive the goods between 8am and 5.30pm the following Saturday providing you place the order before Friday 3pm. Orders placed after Friday 3pm will be despatched the following working day and delivered within 2 working days. (Your order will automatically move onto a Next Day delivery service). The cost of the Saturday Delivery service is £8.50 and a signature on receipt is always required.

Saturday Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 42, 44, 45, 51-56, BT, IM, JE, GY. These postcodes may take 2-3 working days for delivery.

Ireland and European Service

At the moment we deliver to Ireland, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. We hope to expand this in the near future. Only a standard delivery service is available and it costs £10.

A standard delivery will ensure you receive the goods within 3-8 working days. A signature is sometimes required on receipt.

Rest of World

At the moment we are only delivering to the USA and Canada. We hope to expand this in the near future. Only a standard delivery service is available and it costs £15.

A standard delivery will ensure you receive the goods within 4-10 working days. A signature is sometimes required on receipt.

Working Days

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Next day service orders placed on Saturday, Sunday and bank Holidays will be dispatched the next available working day. Please Note: Any industrial strikes by our delivering partners, we cannot guarantee the delivery in the scheduled time stated by us. Please contact us for further information if required before placing an order.

Refunds & Returns

WE ARE NOW OFFERING FREE UK RETURNS

HOW DO I RETURN AN ITEM BY POST?

If you are not completely satisfied with the purchase you have made, you can return the item(s) to us within 14 days of receipt for a refund or exchange.

In all cases, items that are being returned must be in their original condition. All goods will be inspected on return. Any items received in an unsuitable condition will be sent back to you.

What to do when returning item(s):

1) Returns Number – You can request a returns number by logging into your online account and select Order History. Select the order that you wish to return by clicking on Request Return and fill out the required information. Once the return has been authorised, a Returns Number (RMA) will be emailed to you and you can also view it in your online account.

2) If you require a Refund - Fill in the quantity returned and select a return code from the list at the bottom of the returns slip for the item(s) being returned.

3) If you require an Exchange- Fill in the product code and size received, select a return code from the list at the bottom of the exchange slip for the item(s) being returned and the product code and size required for exchange.

4) Enclose the slip with your items wrapped and sealed.

5) Use the FREE post returns label for your convenience (Please obtain a Proof of Postage from the Post Office before returning. Please note it is your responsibility to return the items within the 14 days of receipt and the goods are your responsibility until they reach our warehouse.)

Please note: All returns must follow the above procedure to avoid any delays in processing exchanges or refunds.

If you have misplaced your Free Returns label, please send your returned item(s) to the address below:

Website Returns
Quiz Clothing,
61 Hydepark Street,
Glasgow,
Scotland,
G3 8BW

For customers that do not have an online account please register by clicking on the my account link and entering your details on the right hand side. This process is very quick and simple.

HOW DO I RETURN AN ITEM(S) TO ONE OF YOUR STORES?

To return an item(s) to one of our stores, for an exchange or credit note, first find the nearest store to you by viewing the Store Finder. Once you have located your nearest store, take the item to the store along with your Web Receipt. A Web Receipt is your proof of purchase therefore you must ensure you bring this with you, otherwise we cannot accept any returns.

PLEASE NOTE: We do not offer a website order refund in store's unless the item(s) are faulty. However you can exchange the item or accept a credit note. If the item(s) are not faulty and you wish to receive a refund you must post it back to us.

HOW DO I EXCHANGE FOR A DIFFERENT ITEM?

You can exchange an item by post or by taking the item to one of our stores. Online order exchanges incur a £1 administration charge. This will debited from your account once we have processed your exchange request.

DO I HAVE TO PAY FOR RETURNING THE ITEM?

We offer Free returns to all UK orders. If your order has been dispatched to an address outwith the UK, unfortunately we cannot offer you a Free Returns service. Please see the Refunds Policy tab for more information.

WHEN WILL YOU REFUND MY MONEY?

We will refund your money as soon as we can but please allow at least 3 working days after we receive your returned Item(s). You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account. Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described timeframe. If your card has expired or has been declined we will arrange for another method of payment.

HAVE YOU RECEIVED MY RETURN?

Once your returned order has been processed by our warehouse team, we will email to let you know.
Please allow up to 10 working days for your item to be delivered back to us. If you do not receive an email from us within this time, please contact Customer Service and we will look into this for you.

I HAVE LOST MY RETURNS NOTE, WHAT SHOULD I DO?

If you have misplaced your returns note, you can download a copy from here . Please follow the instructions at the top of the returns note and remember to include a copy of the note in your parcel that is being returned.

I HAVE RECEIVED MY REFUND BUT YOU HAVE NOT REFUNDED THE DELIVERY CHARGE, WHY IS THAT?

Unfortunately, we do not refund the delivery charge unless the full order was received faulty or you have cancelled your order.

Refunds Policy

1. BY POST

1.1 If you are not completely satisfied with the purchase you have made you can return the item or items to us within 14 days from receipt. The items must be in an unused condition. We will offer a full refund on receipt. We are sorry but we cannot offer a refund on the postage. The item or items can also be exchanged for a different colour or size if preferred. Some products will be non-returnable due to hygiene reasons and these will be clearly marked on the website.

1.2 If you are returning by post you must have a Returns (RMA) number otherwise the item or items will not be accepted. Follow the procedures below to return by post:-

1.2.1 Log into your customer account and select the order or item(s) within the order you wish to return.

1.2.2 Once you have selected the item(s) and the reason for return click submit. You will be sent an email with your Retuns (RMA) number.

1.2.3 Write this number on the returns form provided and post this form along with the item(s) and web receipt to the address below:-

Website Returns

Quiz Clothing
61 Hydepark Street
Glasgow
Scotland
G3 8BW

2. TO OUR STORES

2.1 Please note that we do not offer refunds at our branches throughout the UK unless the items are faulty or damaged. Therefore if you wish to receive a refund on your order you must post it back to us at the address above.

2.2 If your item(s) are not faulty or damaged we are still able to offer you an exchange or credit note at our branches throughout the UK . You must bring your website receipt as proof of purchase. To find your nearest store please see the storefinder.

3. Faulty or wrong item

3.1 If you receive a faulty or damaged item and you want to return by post you must email us at RETURNS@QUIZCLOTHING.CO.UK, stating the order number and the reasons for wanting to return the item. You also need to advise us on whether you require a refund or an exchange. On receipt of the email we will analyse the case and if appropriate ask you to return the item to us.

3.2 If you receive a wrong item you must email us at RETURNS@QUIZCLOTHING.CO.UK stating the order number and the reasons for wanting to return the item. You must also advise us on whether you require a refund or an exchange. On receipt of the email we will advise you on the next step.

4. Delivery charges

4. We offer Free returns to all UK based orders. Unfortunately, if your order was dispatched to an address outwith the UK, we can not offer you a Free returns service.

5. ALL POSTAL RETURN

5.1 To ensure that goods are received by us safely you must:-

5.1.1 wrap the item or items adequately and make sure they are sealed;

5.1.2 ensure that the correct Quiz Head office address is clearly marked on the package;

5.2.3 ensure that you get a certificate of posting from the Post Office as proof of postage. The certificate of posting is a free service available at all Post Offices.

General

Why are certain products only available in stores?

Some products may temporarily be out of stock and only available in our High street branches. You won't miss out on the items you really want.

Can I receive more information on products?

We aim to provide you with as much information on the website as we can. However if you require more information on a product you can email us and we will do our best to assist you although we cannot make any guarantee

I have received my order and it does not look like the image displayed on the website, why is that?

We do our best to ensure all products are displayed as accurately as possible. If you have received a product that may seem to be a slightly different colour shade/print, this product will not be deemed faulty.

What services do Quiz offer?

Quiz is a leading high street retailer of ladies fashion. We aim to provide women with the latest styles and the funkiest trends.

Do you have high street shops?

Quiz has 80 high street stores and concessions throughout the United Kingdom, Northern Ireland, Eire and the Middle East. To find your nearest branch please see the storefinder.

Where are you based?

We are based in Glasgow, Scotland. For contact details please see Contact Us