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FREQUENTLY ASKED QUESTIONS

Security is Paramount at QUIZ. The QUIZ website is secured by Verisign, the world’s leading Security Certificate provider, in addition to our own encryption software – this means that your information is protected at all times by 128 bit encryption. All payment partners are also secured with 128 bit encryption to further ensure that shopping at QUIZ online is just as safe as shopping in one of our high street stores.
We accept the following major credit and debit cards: Visa, Visa Electron, MasterCard, Maestro, Switch and American Express. You can also pay using PayPal (please see www.paypal.co.uk for more details on signing up for a PayPal account). We also accept the QUIZ Store card (as well as any other DUET card) and the QUIZ Gift Card as a method of payment.
We accept the QUIZ Store Card (or any DUET card) and the QUIZ Gift Card as a method of payment. If you’ve received a credit note relating to an online order, please call our Customer Services on 0345 241 5551, quoting your order number and any other relevant information to redeem this amount. We cannot currently accept credit notes obtained in store, but we are working towards having this capability.
Gift Card Terms and Conditions apply. This Gift Card is only redeemable at QUIZ Stores and www.QUIZclothing.co.uk. The card balance cannot be exchanged for cash. QUIZ is unable to replace or reimburse the value of your card if it is lost, stolen, damaged or its identity is stolen - please look after this card carefully and treat it just like cash. Any outstanding balance will remain on your card after use. The value of this card will expire 12 months from the date of activation and the remaining balance will be deducted. To check the balance on your card, please call our Customer Services on 0345 241 5551. This card remains the property of QUIZ.
We currently accept UK Pound Sterling, Euros, USA Dollars and Canadian Dollars. To view the price of our items in your currency, just select the appropriate flag from the drop down menu at the top right of the screen (next to “My Bag”).
Payment is taken at the time of the transaction for credit/debit cards and PayPal payments.
We understand that it can be frustrating if your order will not go through, and apologise for any inconvenience caused. Unfortunately we aren’t always able to provide specific reasons for payment failure, as the process involves not only our processing systems but your bank’s clearing systems also. As best practice, we will encourage customers to ensure all information is entered correctly and exactly the way it appears on your statements/cards. If you still experience problems, try another payment card or payment method such as PayPal. You may also contact our Customer Services on 0345 241 5551 to complete your order.
Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.
Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact our customer service team and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed we will notify you.
Once your order has been dispatched you will receive an email. If you don't receive your order in the designated delivery period, please contact our Customer Services stating your name and order number. We will investigate any issues for you and get back to you with relevant information regarding your order.
Firstly, please check your invoice to ensure the item(s) are not arriving separately. If your invoice does state that the item should be included in that specific order, please email orders@quizclothing.co.uk.
Alternatively, call our Customer Services on 0345 241 5551, stating your order number, name, product code/description, size and quantity of the item(s) that are missing.
We will attempt to send out the missing item as soon as possible. If we are unable to do so, we will contact you to give you the option to either exchange or refund the value of the missing item.
We do apologise for any mistakes with your order. Please contact our Customer Services on 0345 241 5551, stating your name and order number. We will then try our hardest to resolve the issue as best we can.
I have received my order and it does not look like the image displayed on the website, why is that?
We do our best to ensure all products on our website are displayed as accurately as possible. If you have received a product that may seem to be a slightly different colour, shape or print, this product will not be deemed faulty.
Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country.
We advise that you find out what these charges may be before you place an order.
Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
Students can benefit from 15% Student Discount - and it couldn't be easier. For instant access to this discount simply register and verify your student status with UNiDAYS®. Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order.
At the checkout you can enter your discount code into the ‘Promotion Code’ and then click ‘Apply Code’. Your discount will not be applied to delivery charges or sale items and cannot be in conjunction with any other offer.
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the ‘Promotional Code’ box just before checkout.

Expiry date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

From time to time we will run offers such as ‘Buy 1 Get 1 Free’ (BOGOF). Any relevant products will be clearly marked as part of the offer. When placing an order for offer items, simply add as many of the item(s) as you need to your bag as normal. Each second item purchased of an equal or lesser value will be free. Once you are happy with your order, proceed to your bag, where your order amount will be automatically adjusted as part of the checkout process.

Please note that any items you wish to receive as part of a BOGOF offer must be purchased simultaneously. We cannot alter offers that have already been processed and/or dispatched to include additional offer items.

What are my delivery options?

COUNTRY DELIVERY TYPE DELIVERED COST
UK Collect In Store 2-5 working days FREE
UK Standard 2-5 working days £3.95 (FREE on orders over £60)
UK Collect Plus 2-5 working days £3.95 (FREE on orders over £60)
UK Next Working Day*
(If placed before 5pm)
Following working day if order placed before 5pm £5.50
UK Nominated Day
(If placed before 5pm)
On your nominated date if order is placed before53pm £5.50
UK Saturday Delivery**
(If placed before Friday 5pm)
Following Saturday for orders placed up until Friday 5pm £5.50
International
(see International Delivery for more details)
Standard Within 3 - 10 working days FREE on orders over £25

* Delivered the next working day as long as the order is placed before 5pm on that day. Orders placed after 5pm will be dispatched the next available working day. Orders placed after 5pm on a Friday will be dispatched on the following Monday. Next Day delivery is not available to certain postcodes. Please see below for further details.

** Delivered on the following Saturday as long as the order is placed before Friday 5pm. Orders placed after 5pm on a Friday, will be dispatched the next available working day. Saturday delivery is not available to certain postcodes. Please see below for further details.

A more detailed description of each service is available below.

Standard Delivery

Selecting the Standard service ensures that you will receive the goods within 2-5 working days. The standard service costs £3.95 and a signature may be required on receipt.

Next Day Delivery

Selecting the Next Day service ensures that you will receive the goods on the next working day (Monday to Friday) providing you place the order before 5pm. Orders placed after 5pm during Monday to Friday will be delivered within 2 working days. The Next Day service costs £5.50 and a signature will be required upon receipt.

Next Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 42, 44, 45, 51-56, BT, IM, JE, GY. Please allow 2-3 working days for delivery to these postcodes.

Nominated Day Delivery

Selecting the Nominated Day service ensures that you will receive the goods between 8am and 5.30pm on the day you have selected for delivery. Nominated Day deliveries can only take place between Monday to Friday. The Nominated Day service costs £5.50 and a signature will be required upon receipt.

Nominated Day Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 42, 44, 45, 51-56, BT, IM, JE, GY. Please allow 2-3 working days for delivery to these postcodes.

Saturday Delivery Service

Selecting the Saturday service ensures that you will receive the goods between 8am and 5.30pm the following Saturday providing you place the order before Friday 5pm. Saturday orders placed after Friday 5pm will automatically move onto a Next Day service, meaning that the order will be dispatched the following working day and delivered within 2 working days. Saturday Delivery costs £5.50 and a signature will be required upon receipt.

Saturday Delivery is not available to the following postcodes - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 42, 44, 45, 51-56, BT, IM, JE, GY. Please allow 2-3 working days for delivery to these postcodes.

International Delivery

We are now delivering to many countries around the world, this service is currently FREE to all destination countries. We hope to offer an express service in the near future. Please see the International Delivery page for a full list of countries we deliver to.

No tracking is available on Standard International Orders and a signature may be required on receipt. If for any reason your parcel does not reach you in the stated time, please allow up to 25 working days from the date you have received your dispatch email to contact us, at which point we will be able to resolve your issue for you. Please email orders@quizclothing.co.uk with your order number and delivery details to help us resolve the issue as quickly as possible.

Please Note:

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

We would advise that you find out what these charges may be before you place your order.

Working Days

The term “working days” applies to Monday-Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Next Day service orders placed on Saturday, Sunday and Bank Holidays will be dispatched on the next available working day. Please note that, in the event of industrial strike action by our delivering partners, we cannot guarantee delivery in the stated timeframe. Please contact us for further information if required.

Collect In Store

You can now have your order delivered to your local QUIZ store for FREE. Collect in Store orders will ensure they arrive at the chosen store within 2-5 working days of your order date. You will be notified by email when your order is available for collection.

Please take your order confirmation email or collection email along to the store when collecting your order.

The stores below are currently available for Collect in Store orders.

England Scotland Wales Northern Ireland
Ashton Aberdeen Cardiff Antrim - Junction One
Basingstoke Cumbernauld Swansea Ballymena
Birmingham Merryhill Dundee Belfast Castlecourt
Bristol Dunfermline Derry
Cambridge East Kilbride Newry
Carlisle Edinburgh St James Newtonabbey
Castleford J32 Falkirk
Cheltenham Glasgow Braehead
Chester Glasgow Buchanan Galleries
Coventry Glasgow Clydebank
Darlington Glasgow Forge
Derby Glasgow Fort
Doncaster Glasgow St Enochs
Grimsby Hamilton
High Wycombe Inverness
Hull Irvine
Ipswich Kirkcaldy
Leeds White Rose Livingston
London Stratford City Motherwell
Manchester Arndale Stirling
Manchester Trafford
Mansfield
Middlesbrough
Milton Keynes
Newcastle Metro
Northampton
Norwich
Preston
Sheffield Meadowhall
Southend on Sea
Stoke on Trent
Taunton
Thurrock Lakeside
Watford
Yeovil

What is COLLECT+ ?

Collect+ is a new parcel service delivering freedom and convenience, not just parcels!

We have built a network of over 5,500 local corner shops, open from early - till late and often 7 days a week, allowing you to drop off or pick up parcels at a time and place that suits you.

Where is my nearest shop?

Over 5,500 local shops offer COLLECT+ services from early - till late and 7 days a week - and more are opening every month!

Shops are chosen for their long opening hours, handy locations and secure storage facilities and include supermarkets, newsagents, corner shops and even service stations.

To find your nearest shop simply check the 'Collect Plus' radio button under Delivery Options in your shopping bag.

We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. We also offer International Delivery to a range of countries.
Yes, once your order has been dispatched, you will receive an email which will contain tracking information.
You can have your order delivered to another address, such as a business address or a family/friends’ address. You can enter your preferred shipping address at the checkout stage by selecting the ‘Delivery address is different from billing address’ option.
Free delivery is only applied when the value of your order less the delivery charge is £60 or over. Free delivery orders are sent using our Standard service; therefore, if you have selected an alternative delivery option, your order will be dispatched using the delivery service selected. International orders are currently offered free of charge for a limited time.

Please ensure that the code used is still active. If you have processed the code and then selected another delivery option, unfortunately we are unable to refund any delivery charges incurred for this reason.

*Please note - Promotions offering free delivery are dispatched using our Standard service.

We deliver to all of mainland U.K, including the Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. Unfortunately, we do not ship to PO Box addresses.

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country.

We advise that you find out what these charges may be before you place an order.

Most deliveries require a signature upon receipt. If no one is available to sign for the parcel, the courier/delivery company will advise you to contact them to arrange a suitable time for re-delivery or collection of the order.

We understand that you might not be at home when your parcel is delivered; therefore it can be left in a ‘safe place’ or left with a neighbour at your request.

Please be aware that any instructions left are only requests and not guaranteed. If this is not possible or you are not available, a calling card from our courier will be left which will include details of how to re-arrange delivery.

Theses delivery options are not available to the following postcodes - - HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 31, 33 - 38, 42, 44, 45, 51-56, BT, IM, JE, GY. Please allow 2-3 working days for delivery to these postcodes.

We ask that you patiently till after the estimated expected delivery day, in case of any delivery delays. If you have still not received your order after this time, please contact our Customer Services, quoting your name and order number and we can look into this for you.

1) Returns Number – Log into your online account and select “Order History” – if you don’t have an online account, register using the panel marked “Not a member?” Select the specific order by clicking “Request Return” and complete the required information. Once the return has been authorised, a Returns Number (RMA) will be emailed to you, which you can also view in your online account.
2) Fill in the quantity of items being returned.
3) Select the reason code relevant to the item being returned – a list of reason codes can be found at the bottom of the slip.
4) Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.
5) Write your order number on the FREEPOST label provided and attach this label to the exterior of your parcel – please ensure any original delivery labels are covered.
Then simply take to your nearest Post Office, please ensure that you obtain Proof of Postage when returning.
First, find the nearest store to you by viewing the Store Finder. Once you have located your nearest store, take the item to the store along with your Web Receipt. A Web Receipt is your proof of purchase, therefore you must ensure you bring this with you; we cannot accept any returns in store without this receipt.
PLEASE NOTE: We do not offer in store refunds on items purchased online unless the item(s) are faulty. However, you can exchange the item or receive a credit note. If the item(s) are not faulty and you wish to receive a refund you must post it back to us using the process detailed in the “how do I return an item by post?” section.
* We are unable to offer refunds or exchanges in our Concession or Franchise stores, which are clearly marked on the Store Finder. All stores outwith UK and Ireland are franchised.

Collect+ is a new parcel service delivering freedom and convenience, not just parcels!

We have built a network of over 5,500 local corner shops, open from early - till late and often 7 days a week, allowing you to drop off or pick up parcels at a time and place that suits you.

1) Returns Number – Log into your online account and select “Order History” – if you don’t have an online account, register using the panel marked “Not a member?” Select the specific order by clicking “Request Return” and complete the required information. Once the return has been authorised, a Returns Number (RMA) will be emailed to you, which you can also view in your online account.
2) Fill in the quantity of items being returned.
3) Select the reason code relevant to the item being returned – a list of reason codes can be found at the bottom of the slip.
4) Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.
5) You can generate a free COLLECT+ label on the COLLECT+ website. Go to www.collectplus.co.uk/returns/new/QUIZ, enter your email address, and COLLECT+ will email you a returns label which you can then print off.

Then write your order number on the COLLECT+ label and attach this to the exterior of your parcel – please ensure any original delivery labels are covered. Then simply take your parcel to any of the 4,500 and counting stores currently offering the COLLECT + service, where you’ll receive proof of postage and a code to track your number online. You can find your nearest COLLECT + store by texting COLLECT and your postcode to 84555*, or at www.collectplus.co.uk/QUIZ

Over 5,500 local shops offer COLLECT+ services from early - till late and 7 days a week - and more are opening every month!
Shops are chosen for their long opening hours, handy locations and secure storage facilities and include supermarkets, newsagents, corner shops and even service stations.
Unfortunately we don’t offer exchanges online right now. You can return your item to us for a refund, and then place a new order for the items of your choice.
Alternatively you can take your items to your nearest QUIZ store for an exchange.
We offer FREE Returns to all UK orders. If your order has been dispatched to an address out with the UK, unfortunately we cannot offer you a Free Returns service. Returns out with the UK are charged out with our control. Please see the ‘Refunds Policy’ tab for more information.

We will process your refund as soon as we possibly can; please allow at least 7-10 working days after we receive your returned Item(s). You will receive an email confirming the refund and the original order value with the refunded amount. After you receive the refund confirmation email please allow for at least 5 working days for the money to be returned to your account.

Please note that your card issuer or bank is responsible for crediting your account, therefore we do not have any control over this time frame. If your card has expired or has been declined we will contact you to arrange an alternative method of payment.

If you have misplaced your returns note, please contact our Customer Services and we can have a replacement one sent over to you.
Unfortunately, we do not refund the delivery charge unless the full order was received faulty or you have cancelled your order.
Follow the returns process as normal. You will be required to return both the paid item and the item you received for free as part of the offer. If the free item has not been returned, we will contact you to return the item at your own cost. If you wish to keep the free item we will charge you the appropriate amount using the initial method of payment.
The price we display for goods will remain the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.

We’re sorry to hear that you’ve received an incorrect or faulty item!

Please contact your Customer Services stating your order number and items that are incorrect/faulty and we will look into this for you.

Refunds Policy

Under the Distance Selling Regulation, you have 14 (fourteen) days from the day of receipt to cancel your order. Cancellation must be made in writing, either in email or letter format. Our postal address can be found below. All items must be returned to the address below at your own cost. Once we have received your return, you will be refunded the total value of the order. We cannot accept liability for any communication that has not reached us and it is your responsibility to ensure we have received your cancellation request in time.

1. By Post

1.1 If you are not completely satisfied with the purchase you have made you can return the item or items to us within 14 days from receipt. The items must be in an unused condition. We will offer a full refund upon receipt. Unfortunately for International returns we cannot offer a refund on postage costs. Some products will be non-returnable due to hygiene reasons - these items will be clearly marked on the website.

1.2 If you are returning by post you must have a Returns (RMA) number otherwise the item or items will not be accepted. Follow the procedures below to return by post:-

1.2.1 Log into your customer account and select the order or item(s) within the order you wish to return.

1.2.2 Once you have selected the item(s) and the reason for return click submit. You will be sent an email with your Returns (RMA) number.

1.2.3 Write this number on the returns form provided and post this form along with the item(s) and web receipt to the address below:-

Website Returns
QUIZ,
2 BELGOWAN STREET,
BELSHILL,
SCOTLAND,
ML4 3NS

2. To Our Stores

2.1 Please note that we do not offer refunds at UK stores unless the items are faulty or damaged. If you wish to receive a refund on your order you must post it back to us at the address above. Please note that we are unable to offer any refund in our Concession or Franchise stores, which are clearly marked on the Store Finder. All of our stores outwith the UK and Ireland are franchised.

2.2 If your item(s) are not faulty or damaged we are still able to offer you an exchange or credit note at any of our UK stores. You must bring your web receipt as proof of purchase. To find your nearest store please see the Store Finder. Please note that we are unable to offer any exchanges in our Concession or Franchise stores, which are clearly marked on the Store Finder. All of our stores outwith the UK and Ireland are franchised.

3. Faulty or wrong item

3.1 If you receive a faulty or damaged item and you want to return by post you must email us at RETURNS@QUIZCLOTHING.CO.UK, stating the order number and the reasons for wanting to return the item. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will analyze the case and if appropriate ask you to return the item to us.

3.2 If you receive an incorrect item you must email us at RETURNS@QUIZCLOTHING.CO.UK, stating the order number and the reasons for wanting to return the item. We will also require you to advise us on whether you would like a refund or an exchange. On receipt of the email we will advise you on the next step.

4. Delivery charges

4. We offer Free returns to all UK based orders. Unfortunately, if your order was dispatched to an address outwith the UK, we can not offer you a Free returns service.

5. All Postal Returns

5.1 To ensure that goods are received by us safely you must:-

5.1.1 wrap the item or items adequately and make sure they are sealed;

5.1.2 ensure that the correct Returns address is clearly marked on the package;

5.2.3 ensure that you get a certificate of posting from the Post Office as proof of postage. The certificate of posting is a free service available at all Post Offices.

Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.
Please allow up to 5 working days for your parcel to be returned to QUIZ. Once your refund has been processed you will receive an email letting you know. Please allow 7-10 working days for this to happen once we have received your return. If you have not heard anything from us after the 7-10 working day timescale, please contact our customer service team with your order number and details of items and we can look into this for you.
If you are not completely satisfied with your purchase you can return the item(s) to us within 14 days from receipt and we will issue a full refund. This excludes the delivery charge. Some items are non-returnable due to hygiene reasons and these will be clearly marked online. This does not affect your statutory rights. In all cases, items that are being returned must be in their original condition. All goods will be inspected on return. Any items received in an unsuitable condition will be sent back to you. Please note that it is your responsibility to return the items within 14 days of receipt – furthermore the goods are your responsibility until they reach our warehouse. All returns must follow the above procedure to avoid delays in processing exchanges or refunds. We have 2 options for returning items, by post or by collect+
1) Returns Number – Log into your online account and select “Order History” – if you don’t have an online account, register using the panel marked “Not a member?” Select the specific order by clicking “Request Return” and complete the required information. Once the return has been authorised, a Returns Number (RMA) will be emailed to you, which you can also view in your online account.
2) Fill in the quantity of items being returned.
3) Select the reason code relevant to the item being returned – a list of reason codes can be found at the bottom of the slip.
4) Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.
5) Write your order number on the FREEPOST label provided and attach this label to the exterior of your parcel – please ensure any original delivery labels are covered. Then simply take to your nearest Post Office, please ensure that you obtain Proof of Postage when returning.
All of the above steps are same until 5) You can generate a free COLLECT+ label on the COLLECT+ website. Go to www.collectplus.co.uk/returns/new/QUIZ, enter your email address, and COLLECT+ will email you a returns label which you can then print off. Then write your order number on the COLLECT+ label and attach this to the exterior of your parcel – please ensure any original delivery labels are covered. Then simply take your parcel to any of the 4,500 and counting stores currently offering the COLLECT + service, where you’ll receive proof of postage and a code to track your number online. You can find your nearest COLLECT + store by texting COLLECT and your postcode to 84555*, or at www.collectplus.co.uk/QUIZ.
Unfortunately we don’t offer exchanges online right now. You can return your item to us for a refund, and then place a new order for the items of your choice. Alternatively you can take your items to your nearest QUIZ store for an exchange.
Changing or cancelling your order depends on the status of your order. Unfortunately if your order is awaiting dispatch or has already been dispatched we would not be able to alter the information you’ve provided. However, if the order has not been dispatched and is just sitting at approved, please contact our customer service team and provide all the required information you wish to be changed. We cannot guarantee that your order will be changed but we will do the best we can - if your order cannot be changed we will notify you.
We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO. We also offer International Delivery to a range of countries.
We can ask our deliver courier to leave you parcel in a specific ‘safe place’ outside your property. Sometimes this is not always possible but we will do our best to meet your requirements. For Next Day deliveries, you can manually enter a specific delivery request in the text box provided, otherwise, if you would like us to notify our courier of your preference, please contact our Customer Services on 0345 241 5551.

*Please note – orders left under your instruction are left at your own risk. We are not liable to compensate orders that are damaged or lost for this reason.

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import charges vary from country to country. We advise that you find out what these charges may be before you place an order.
Unfortunately, we do not ship to PO Box addresses.

We deliver to all mainland UK, including the Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland and BFPO.

Students can benefit from 15% Student Discount - and it couldn't be easier.
For instant access to this discount simply register and verify your student status with UNiDAYS®.
Your student discount will not be added to delivery charges or sale items and cannot be used in conjunction with any other offer. Only one discount code may be redeemed against any one order.
Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.
Some products may temporarily be out of stock and only available in our stores. Please contact our Customer Services on 0345 241 5551 and we will attempt to locate your item for you. You won't always have to miss out on the items you really want.
We aim to provide you with as much information on the website as we can. However if you require more information on a product, please feel free to contact our Customer Services and we will do our best to assist you.
QUIZ has over 160 stand-alone stores, concessions and franchise stores throughout the United Kingdom, Northern Ireland, Eire, Europe and the Middle East. To find your nearest branch please see the Store Finder.
We are based in Glasgow, Scotland. For contact details please see Contact Us
What should I do if I’ve forgotten my password?
Please follow the ‘Forgotten my Password’ link when logging into your account, you will be emailed a link to reset your password. If this does not work please contact our Customer Services and we will do our best to help!
How do I change my contact details?
Please log into your account, then under the ‘My Account’ tab at the top of the page, you can change your details under ‘Edit Account’.
How do I unsubscribe from your newsletters?
Please select ‘Unsubscribe’ at the bottom of our newsletters.

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