FAQ

Will I receive my order?

If you placed your order before Friday 27th March 6.30pm. We will be fulfilling all orders and you should expect delivery of order within 5 working days of order placement.

Will my delivery be contact free?

Our delivery couriers are fully informed of the precautionary safety measures in place to avoid the spread of Coronavirus . We are now operating contact free delivery and we are taking the following steps to ensure this happens:

• Option to divert your parcel to a safe place
• Automatic delivery to a safe place

If in any case no safe place is available or a signature is required, the courier will knock on the door and step aside making sure the parcel is delivered safely. If there is no answer, we will return the parcel to the depot and re-attempt delivery on another day.

For those parcels requiring a signature, couriers have been temporarily given approval to confirm receipt on behalf of a customer; but only when that customer has answered the door and given them permission to do so.

Can I collect my parcel In-store?

While our stores are temporarily closed, your parcel will remain safe and secure. When our store’s re-open we will send you an email and you’ll have 14 days to collect your order.

If you placed your Click & Collect order and your order hasn’t reached our store yet we will try to have the parcel sent to you and a member of our customer care team will in touch.

Can I still return my order online?

Any returns received up to and including Friday 27th March will be processed. Any returns not received by then will not be processed for a refund until our DC reopens.

Are you extending your online returns?

You will have 14 days upon our DC reopening to return your order as long it is within the returns policy at time of our DC closure. Please see below for Returns Policy Extension.

Can I still return my order In-store?

We have temporarily closed our stores as our team and customers safety is our number one priority. We will be more than happy to accept your return up to 14 days after our stores reopen. Returns will be accepted on orders that were within the Return Policy at time of store closure. Please see below for Returns Policy Extension.

Have you extended your Returns policy?

We have extended our returns policy to 28 days in-store & online this is effective from 13th March To receive a full refund or to exchange any items, please ensure you do the following:

• Return/exchange within 28 days of purchasing/receiving your item/s (incl. sale items)
• Make sure items are clean, unworn and have their tags attached.
• Have the original receipt or dispatch note.

We won’t be able to complete your refund/exchange if you can’t meet these 3 requirements. Please note, Department store purchases, must be returned to original point of purchase.

As our stores are temporarily closed as our team and our customers safety is our priority. We will be more than happy to accept your return up to 14 days after our stores reopen. Returns will be accepted on orders that were within the Return Policy at time of store closure.

*Pierced jewellery cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene seal has not been removed. This does not affect your statutory rights.

My Gift Card/Credit Note is about to expire, what should I do?

Please hold onto your Gift Card/Credit Note during our temporary closure online and in-store. Once we are back up and running, please contact our Customer Care team who will be able to advise you of next steps.

How do I contact Customer Services?

Our Customer Care team are still here to help but due to the current situation, we currently have limited staff so response times may be longer than usual.

Be sure to follow our Twitter page for updates.

Thank you for your patience during this uncertain time.