Firstly, we’d like to thank you for your continued support and patience during this challenging time.
As Covid-19 continues to affect all our lives, we wanted to let you know that we are continuing to do all we can to keep our customers and colleagues safe. We know there are a lot of changes happening right now which can be difficult to keep up with. The safety and wellbeing of our staff and customers has been our main priority throughout these difficult months. With that said, following the recent announcement of lockdown measures, our English stores will be closing temporarily from Thursday 5th November.
Currently, our stores in Scotland will remain open as usual. Please check our store finder here for the lastest opening times and find more information on our new safety measures below.
Our store layouts have been changed to allow safe distancing and a one way system is in place. We can't allow too many people in store at once, hopefully you don't have to wait too long.
When you're in store- please keep 2M apart from each other. We've added markers to our floors to make things easier.
We have to keep our fitting rooms closed for now- this is for your safety and the safety of our staff. We also ask that you don't try on any of our footwear, jewellery or accessories at this time.
Our staff in store will be wearing PPE, including face masks - this is essential for your safety and theirs. We will be cleaning our stores every hour and we will provide hand sanitiser for your use.
We ask that you use contactless payment where possible but, if you can't- we have a new process for cash payments as well as returns.
Our store layouts have been changed to allow safe distancing and a one way system is in place. We can't allow too many people in store at once, hopefully you dont have to wait too long.
When you're in store- please keep 2M apart from each other. We've added markers to our floors to make things easier.
We have to keep our fitting rooms closed for now- this is for your safety and the safety of our staff. We also ask that you dont try on any of our footwear, jewellery or accessories at this time.
Our staff in store will be wearing PPE, including face masks - this is essential for your safety and theirs. We will be cleaning our stores every hour and we will provide hand sanitser for your use.
We ask that you use contactless payment where possible but, if you can't- we have a new process for cash payments as well as returns.
We've worked hard to make our stores as safe as possible for our staff and customers. As well as introducing new measures shown above, we have completed a full risk assessment which can be read in more detail here
If your local store is outside of Scotland - due to the latest restrictions we are no longer offering collect in store. If your order has already been despatched and your local store is now closed- your order can be collected within 14 days of it reopening. Don't forget to check this using our store finder. All packages will be sanitised on arrival and stored safely by our staff until they are collected.
If your local store is closed due to new restrictions- you are welcome to return any items up to 14 day after stores reopen. Please keep an eye on our store finder for updates on when we will be reopening.
If your local store is closed, we would encourage our customers to make use of our contactless return options where possible. More information can be found here.
Our warehouse is still in operation and we have introduced the below measures to ensure the health and safety of our staff:
For more information on stores, returns and deliveries or anything else you need support with please check our Help Centre.
| Collect in Store | Free |
| Standard (3-5 days) | £3.99 |
| Next Day | £5.99 |
| QVIP | £12.99 £7.99 |
| What's QVIP? |
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| Collect in Store | Free |
| Standard (3-5 days) | £3.99 |
| Next Day | £5.99 |
| QVIP | £12.99 £7.99 |
| What's QVIP? |
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