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Brighter days are coming

Firstly, we’d like to thank our colleagues and our customers for their continued loyalty and support during these difficult times.

We’re thrilled to announce that from Monday 12th April we’ll begin reopening our stores in England and Wales. Find out your local store opening times using our Store Locator

You’ll see a few changes in store that we have had to make to ensure everyones safety however, one thing that wont change is our passion to provide you with a great shopping experience and we cannot wait to welcome you back!

Covid graphic

We've introduced these safety measures...

Safer Shopping

We can't allow too many people in store at once, hopefully you don't have to wait too long. When you are in store, you’ll notice that we have a one way system in place, please follow this to keep yourself and others safe.

Keep your distance

When you're in store- please keep 2M apart from each other and wear a face covering.

In Store Services

Our Fitting Rooms are now open (max 1 customer) and our staff will be regularly cleaning this area. If you need any assistance do not hesitate to ask and continue to wear your mask whilst using the changing room.

Cleaning and Safety Measures

Our staff in store will be wearing PPE, including face masks - this is essential for your safety and theirs. We will be cleaning our stores every hour and we will provide hand sanitiser for customer use.

Payment

We ask that you use contactless payment where possible but, if you can't- we have a new process for cash payments as well as returns.

FAQ

What health and safety measures are in place in your stores?

We've worked hard to make our stores as safe as possible for our staff and customers. You can find more detailed information above.

Can I use the click and collect service instore?

At present click and collect is only available in selected stores due to government guidelines, please check our Store Locator for more information on your local store opening times.

What about returning an item I bought instore?

If your local store is closed due to new restrictions- you are welcome to return any items up to 14 day after stores reopen. Please keep an eye on our store finder for updates on when we will be reopening.

Can I still return an online order instore?

If your local store is closed, we would encourage our customers to make use of our contactless return options where possible. More information can be found here.

Is our Distribution Centre open?

Our warehouse is still in operation and we have introduced the below measures to ensure the health and safety of our staff:

  • Increased cleaning with a focus on common touch points and high traffic areas.
  • Hygiene stations throughout.
  • Staff provided with sufficient PPE including gloves and face masks.
  • Reduced workforce across longer opening hours.
  • 2 metre social distancing rule and one way system throughout warehouse.

For more information on stores, returns and deliveries or anything else you need support with please check our Help Centre.

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